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feedback@sharemyplate.appFrequently Asked Questions
How does ShareMyPlate analyze my meals?
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When you take a photo of your meal, our AI food expert analyzes the image to identify the foods present and estimate their nutritional content. The AI considers portion sizes, ingredients, and cooking methods to provide calories, macros (protein, carbs, fats), and a personalized health score based on your goals.
How accurate are the nutrition estimates?
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Our AI provides estimates that are generally within 10-20% of actual values for most meals. Accuracy depends on factors like photo quality, visibility of all ingredients, and portion sizes. For the most accurate tracking, you can always adjust the values manually if you know the exact amounts.
What are the different subscription tiers?
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Snack (Free): 3 meal analyses per day, basic AI analysis, 3-day photo history, daily tracking, goals, and connect with friends.
Gourmet ($4.99/mo or $29.99/yr): 150 analyses per month, advanced AI analysis, chat with your food advisor, menu scanning, photo history saved, and connect with friends.
Foodie ($9.99/mo or $59.99/yr): Unlimited analyses, premium AI analysis, chat with your food advisor, menu scanning, personalized meal suggestions, photo history saved, and connect with friends.
Gourmet ($4.99/mo or $29.99/yr): 150 analyses per month, advanced AI analysis, chat with your food advisor, menu scanning, photo history saved, and connect with friends.
Foodie ($9.99/mo or $59.99/yr): Unlimited analyses, premium AI analysis, chat with your food advisor, menu scanning, personalized meal suggestions, photo history saved, and connect with friends.
How do I cancel my subscription?
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Subscriptions are managed through the Apple App Store. To cancel:
1. Open the Settings app on your iPhone
2. Tap your name at the top
3. Tap "Subscriptions"
4. Find ShareMyPlate and tap "Cancel Subscription"
Your subscription will remain active until the end of your current billing period.
1. Open the Settings app on your iPhone
2. Tap your name at the top
3. Tap "Subscriptions"
4. Find ShareMyPlate and tap "Cancel Subscription"
Your subscription will remain active until the end of your current billing period.
How do I delete my account?
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You can delete your account from within the app:
1. Go to Profile
2. Scroll down and tap "Delete Account"
3. Confirm your decision
This will permanently delete your account and all associated data. Make sure to cancel any active subscriptions first.
1. Go to Profile
2. Scroll down and tap "Delete Account"
3. Confirm your decision
This will permanently delete your account and all associated data. Make sure to cancel any active subscriptions first.
Can I use ShareMyPlate for medical advice?
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No. ShareMyPlate is designed for general wellness and nutritional awareness, not medical advice. Our AI food expert provides estimates and suggestions based on your goals, but always consult with a healthcare professional or registered dietitian for medical or specific dietary needs, especially if you have health conditions.
How do I connect with friends?
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Connecting with friends is available on all tiers, including the free Snack plan:
1. Go to the Friends tab
2. Tap the + button to invite friends or search by email
3. Send a friend request
4. Once accepted, you can see each other's shared meals in your feed
You control what you share in your profile settings.
1. Go to the Friends tab
2. Tap the + button to invite friends or search by email
3. Send a friend request
4. Once accepted, you can see each other's shared meals in your feed
You control what you share in your profile settings.
What happens to my photos?
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Photos are processed by our AI to analyze your meals. With the free Snack tier, photos are stored for 3 days. With Gourmet and Foodie subscriptions, your photo history is saved forever so you can look back at previous meals anytime. You can always delete individual meal entries, which removes the associated photo. See our Privacy Policy for full details.
Tips for Best Results
Good Lighting
Take photos in well-lit areas for better food recognition
Show Everything
Make sure all foods on your plate are visible in the photo
Angle Matters
Take photos from above at a slight angle for best results
Adjust if Needed
You can edit calories and portions if you know exact amounts